We pay techs hourly, so thats why charged hours become so important. We log pay and actual the same all the time and then go off of charged hours to get the efficiency for the tech. Thats seems to be the only way to do it and get the profit to show accurately on every ticket.

I called support before posting. Basically, they said sorry it doesnt work right now. I just cant believe that a package(specifically says parts & LABOR) will track parts but not labor. You can enter charged labor hours and technician hours, however the only thing that shows up anywhere is the techn...

I am trying to track the cost of labor associated with a package. I can put the charged hours in with the labor item, however it doesn't show the cost nor does it show up in the technician's productivity report. Any ideas?