Thanks ambertsi - i can see the logic behind your choices as a labor menu per conditions noted. Importbry- still need an example or two of how you see a labor matrix behaving in your shop. I absolutely apologize, with the world going crazy I turned my focus elsewhere and never checked this tread. I...

We are running into the same issue, has been confusing for some customers. We even had one show up to pick up their car because they did not read the text message.. We have tried everything from setting the status in the appointment to arrived and to confirmed. We have actually turned off the remind...

Tim that is a good solution for older vehicles and or rust buckets. But it still lacks the ability to have any kind true Labor Matrix. Mitchell does have the ability to set that labor rate by the individual year, or choose the rate from the order. However the key to choosing that is the Service writ...

sandersonm1 wrote:It would be great to have labor rate calculate base off of skill level of technician.

absolutely. Had it with Napa Tracs Legacy..

Welcome to the Forum. Manager does not assign a labor rate automatically based on the skill level presented in Estimator. While I applaud your technique and share your vision, a vast majority of shops out there simply have one labor rate, and the ones that have multiple rates often apply it multipl...

Hello, We have been running napa Tracs for 15 plus years. Currently in the 10 day transport for Mitchell SE. One large question that I have is in Napa Tracs It allows for a Labor Matrix based off the Technician skill level. When you look up labor in Prodemand it gives a skill level. So at that point...