Customers are making appointments for when we are closed? It's an awkward reply :( And how can I stop customers from making appointments for the same day? Can't find a settings menu - Thanks. I've sent in email after email about this. We have people making appointments 15 minutes out and showing up...

The default sort is by Vendor ID, which is established as the order of creation for the vendor. If you have no inventory records tied to the US Autoforce vendor, there really shouldn't be in harm in removing it. However, I'd personally just unlink the catalog from that vendor, and make a new vendor...

ricmorin wrote: ↑

Tue Oct 26, 2021 3:53 am

murraymotive wrote: ↑

Fri Oct 22, 2021 5:11 pm

Auto Repair Coach wrote: ↑

Fri Feb 08, 2019 5:16 am

Revisiting and nudging.

Any progress on this?

Give it time. It's only been 4 years. Can't rush these things.

Auto Repair Coach wrote: ↑

Fri Feb 08, 2019 5:16 am

Revisiting and nudging.

Any progress on this?

Trying to keep this to the shortest version possible: We're definitely still working back and forth with WHI regularly. We are trying to remediate some issues they are having in development (we don't see the same). The multi-seller catalog setup has been secondary in focus to our feature objective ...

Silky7 wrote: ↑

Thu Aug 12, 2021 8:56 am

We should have a clearer picture on that by the 4th quarter.

Any updates?

timbre4 wrote: ↑

Mon Jan 11, 2021 12:35 pm

brianp87 wrote: ↑

Mon Jan 11, 2021 11:57 am

I was used to the old version. This may just take some time to get used to it.

Change is hard.

It shouldn't be, especially for software that's meant to make things easier and especially not for a core feature that every single one of your Manager/Teamworks customers use.

Seems like Ric is a good idea machine.

Not sure how to report this buttt...
Release 78 introduced a character limit when using Note lines. Please, pleaseeeee fix this bug or reintroduce this feature to uncap the character limit.

Cory wrote:Go to "First Mile Middleware"
Then "Configuration"
Then "Hardware"
Then "Configure Device"
Then under "Logo" use the upload box to locate your logo and upload it to the device.

Bingo!

Thanks!

If ordered electronically, you can go one step further and click 'Comments'. There it should give you a successful order notification.

Perhaps an attach file capability could be added somewhere in ShopKey, the database wouldn't necessarily need to store the BLOB but the app should be able to properly store the UNC or URL. This is the dream. It has been requested so much but gets thrown into the "Power User" category from what they...

When adding pictures to labor items using Mobile Manager, it would be wonderful if MM added the url link to the 'work performed' field for later retrieval from the desktop; much like how MM adds a inspection link to the RO. This would also serve as a reminder for the Service Advisor that there is a...

Cory wrote: We got the CC terminal to display our logo instead of the factory "This Lane Closed".

How did you accomplish this?

ricmorin wrote:Agreed. It messes with us as well. I would love to use the tech assignment feature for the order but I don't want all the labor lines assigned. I suggested earlier that this be a switchable feature.

^ This.
Having it reassign the global tech assignment and not all of the labor lines would be ideal.

All, we're looking into re-organizing the Appointment tab in the near future as well, to divide between what's done (history), what's on for the day, and what's upcoming (future). We hope this will improve the at-a-glance usability as well. This will be a glorious day! Goodbyyyeeeee confusing, clut...

MerchantPartners integrates with SE via Bolt-On's app.

ricmorin wrote:The amount of past appointments view-able is user selectable with Scheduler Options.

schedule_options.png

Bingo. Thanks!

If I was after a specific appointment by customer name, I'd switch to Appointment tab to browse the list OR right-click on Customer to open the Search and type it in: Does this tab ever clear? Our Appointment tab is full of 100s (maybe 1000s at this point) of "Closed" appointments. It renders it us...

I agree, This really needs to be added. It is losing us money, not being able to capture email addresses. And our guys do not take the extra time to go back into the customer file and add it. I capture rate has went from 59% down to 34%. Man, you need to get ON THEM about this. That is awful and in...