Search found 8 matches

by gordonedwards
Wed Apr 15, 2015 5:55 am
Forum: Reports + Printing
Topic: Revenue by GL Code Question after 6.5.54 Update
Replies: 4
Views: 3582

Re: Revenue by GL Code Question after 6.5.54 Update

After doing some more checking, it appears the Revenue by GL Code figured the Sales Tax wrong on the report, all Sales Taxes are correct in Posted Order Report. Just curious as to why? We have always used this report to check our figures weekly and have never had this problem before.
by gordonedwards
Tue Apr 14, 2015 1:02 pm
Forum: Reports + Printing
Topic: Revenue by GL Code Question after 6.5.54 Update
Replies: 4
Views: 3582

Revenue by GL Code Question after 6.5.54 Update

Just ran a Revenue by GL Code report and it was off on Sales Tax by minus .08 cents - it read $xxx.70. Ran a Posted Orders for the same period and it had the correct Sales Tax of $xxx.78. Have not had this problem before, just wondering if anyone else has had this occur?
by gordonedwards
Mon Dec 01, 2014 8:13 am
Forum: Database + Settings
Topic: Phone # With New/F6 Key Different?
Replies: 7
Views: 4246

Re: Phone # With New/F6 Key Different?

I have a customer chosen who when pulling up the name by F6, that it shows the second phone number from their phone list. 1st and 3rd number are chosen for display on WIP. Would you like to see it on my machine? Thanks, Gordon
by gordonedwards
Mon Dec 01, 2014 7:56 am
Forum: Database + Settings
Topic: Phone # With New/F6 Key Different?
Replies: 7
Views: 4246

Re: Phone # With New/F6 Key Different?

That's what seems odd, because it's not the first number. It's kinda like random.
by gordonedwards
Mon Dec 01, 2014 7:28 am
Forum: Database + Settings
Topic: Phone # With New/F6 Key Different?
Replies: 7
Views: 4246

Re: Phone # With New/F6 Key Different?

He was pulling the information up by last name, not by phone number.
by gordonedwards
Tue Nov 25, 2014 9:37 am
Forum: Database + Settings
Topic: Phone # With New/F6 Key Different?
Replies: 7
Views: 4246

Phone # With New/F6 Key Different?

Just noticed today, service advisor brought it to our attention, that when using the new ticket (F6) key the phone number shown on the screen is not the phone number(s) selected in the customer tab. For example, customer has 3 phone numbers - 2 numbers are marked with (x) to show up on WIP screen, b...
by gordonedwards
Mon Jul 14, 2014 6:12 am
Forum: Reports + Printing
Topic: Which Reports Do You Run?
Replies: 11
Views: 6889

Re: Which Reports Do You Run?

We use Posted Orders & Posted Order Details daily to check number of LOF's performed and to check and make sure we have everything in right account classes. We also daily check Tech Productivity to make sure technicians are being put in and Sales Summary Yearly or Monthly to check where we are at du...

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