[quote="timbre4"]You can create an internal account with it's own GL Code to track this or use the existing Warranty payment type if it is still in your Payment Types drop list. Ok so I set this up in mitchell with the codes that were in quick books for warranty, promo etc. But when I pay the invoic...

Oh ok, sorry my mistake I should have specified that my question was on in house warranty stuff. Like if one of my techs made a mistake and we had to cover labor ourselves. I like to make sure I have it all documented and sometimes the tech that did the work is not always avail or at work and once i...

Ok I get that. It would work for the promo stuff because it would close it off. And than do you just go into quickbooks and charge to promo there?

But on warranty if you charge it , it will still show that the customer has a balance, how do you get rid of that ever?

Hey, still trying to figure out all the ins and outs of the program. Does anyone have any input on what to do with R/O, invoices that are warranty? We have manager plus se and sometimes we have work order's that we need to charge to inventory or want to charge to promo or advertising. I know I can d...

I have done all that but unfortunately QB is not picking it up. Also I have noticed that the parts on a P.O. do not say received (even though I clicked received) unless they are dedicated to a RO. I guess I will have to try to contact both QB and mitchell on Monday when they re-open

Hi, I am new to the mitchell program as well as quick books. We are trying to figure out a few things. 1) Can we open an invoice for a vendor on mitchell and receive a part without opening a P.O? 2) When I opened a p.o. and put all the info in, received it. it has not shown up anywhere that we owe t...