Thank you so much John. Really appreciate any help. We love Mitchell Manager and ProDemand. This issue has been very frustrating and we welcome any solutions (or attempts)

That's what I'll do and I'll be sure to post any changes.

Thank you so much for your quick replies and your help.

Have a great weekend!

Sorry Ric, forgot to answer your question about the order which all of this occurs. Unfortunately, there doesn't seem to be an order. We've even stayed late one night to try different scenarios and firm up a cause before posting to this forum. Like the "schedule anomaly" which we just noticed, once ...

Thank you so much for your quick response. We recently upgraded to SE from the old disc format. The version is 6.5.54.62. Once we upgraded is when the problems began. Sorry for the long process description. I wasn't sure how to describe what's happening. Your description is much more to the point an...

We use Mitchell 1 on a network of 6 users... a Service Advisor, Parts Manager and 4 Techs. We are experiencing a very frustrating situation where the Service Advisor will enter information such as diagnostic or inspection results onto the order, but upon exiting the order a message "someone else has...