Manager Forum

I have tried to delete payments types we don't use anymore and found that it told me "Can't delete this item. In use for existing payments." However some of those payment types we haven't accepted in 8 years or so. There isn't any invoices that are open that are using these. Does anyone else have this problem? Is there a way to resolve it? I already called Tech support.

Thank you

Welcome to the forum and thanks for posting.

Some types of data in the database cannot be removed, such as Payment Types with GL codes that have been used. I'm sure this is probably what tech support mentioned.

One workaround is to EDIT the payment type(s) [adding a 'z' in front of it] so that they appear last in alphabetical order so that you're not tripping over them, losing menu list space or tapping past them when typing the first letter of the type you want to use.

Thank you for your reply! He did say that and told me to post here to see if anyone had an answer it would be here. Can I edit the GL code on those payment types and then delete them? And a few of them have unique GL codes already and I still can't delete them.

The GL Codes determine how the monies are counted, such as the Revenue by GL report. Changing the GL codes remains possible but I wouldn't do it as it would skew reports by placing monies in different accounts at the point in time its changed. Simply stated, the Payment Type(s) were used on invoices posted into the history file and nothing is going to change that fact.