Phone Number Formatting?

nickscarcare · Post by **nickscarcare** » Fri Sep 04, 2015 5:49 am

I have a customer that on their screen it is not showing up with their number until I go into a revision or work order. Then on that screen it has their number and ___-___-____ after it. This has happened after the update. Has anyone else have this happen? When we look them up, using F6 it comes up with the customer, but phone number is blank.

Silky7 · Post by **Silky7** » Fri Sep 04, 2015 6:45 am

This is usually due to a formatting issue mismatch with your phone mask. Backup your database prior to making any phone mask changes. If you're familiar with this function, set your mask to all wildcard characters. If not, however I'd suggest giving us a call for this one.

nickscarcare · Post by **nickscarcare** » Wed Sep 09, 2015 11:57 am

Thank you. I think I got to to work kind of for now. Until the next time I call in.

nickscarcare · Post by **nickscarcare** » Wed Sep 09, 2015 2:58 pm

Well I contacted support, he had no idea what you were talking about.

ARS · Post by **ARS** » Thu Sep 10, 2015 6:31 am

That happens to us too... it is because on of the lines in the phone list has been deleted wrong. Go into that customer's phone list. See where the highlight goes- should be the blank line that is causing the problem. Put a whole bunch of zeroes in that line... & make sure that line is not checked- close phone list & customer... Open the customer back up & then try deleting the zeroes. Should solve the problem..

If not.... then not sure

Hope it helps.
ARS

nickscarcare · Post by **nickscarcare** » Thu Sep 10, 2015 8:36 am

He was trying a bunch of stuff like that last night. It kept moving from line to line. Guess I wait and see if there is a fix later.

Cory · Post by **Cory** » Thu Sep 10, 2015 4:07 pm

This same thing happens to us occasionally. Here is what I do.
Open the phone number list.
Double Click on the line that is giving you problems, this should highlight the whole line (all 9 characters) in blue.
Then hit the "delete" button on your keyboard.

If you are having the same issue as us, this is what works.

nickscarcare · Post by **nickscarcare** » Fri Sep 11, 2015 6:06 am

Hmm, had different customer that in the revision line, it printed the changed revision, at the end it had a phone number that was not checked, it is in the customer list, but way on the bottom. Wierd, I may have to get my computer guy in here to see if he can figure it out.

Gary R · Post by **Gary R** » Mon Sep 14, 2015 11:19 am

After you change the phone number (or other customer info) I found you need to exit the order and re-open foe the changes to stick

nickscarcare · Post by **nickscarcare** » Mon Sep 14, 2015 12:11 pm

Their tech guy was trying a bunch of stuff. We did that, we shut down Mitchell restarted, still no avail. I don't have the time to keep calling, guess it is hopeless.

nickscarcare · Post by **nickscarcare** » Mon Nov 16, 2015 10:12 am

Any progress on this phone number problem? Gets old calling the wrong number. I would think it wouldn't be that tough to have phone numbers show up correctly. I have to go into the customer screen just to get the right phone number, if I go off the pull up when you type in there name, I am taking chances on who I am calling because it lists whatever number it wants.

nickscarcare · Post by **nickscarcare** » Tue Nov 24, 2015 1:41 pm

Now I even have a customer that his phone number don't even show up when I pull up the customer info. Example hit F6 type in customer name and no phone number is listed. Other customer, you gamble on what phone number you are getting.

nickscarcare · Post by **nickscarcare** » Wed Feb 03, 2016 9:51 am

Here is another new one, another customer, on the WIP screen it shows the same phone number in both columns, go into the customer screen, and I have the home number and the fax number clicked to show up, there it does, but in WIP it show up with both home numbers. This is getting old, no fix????

timbre4 · Post by **timbre4** » Thu Feb 04, 2016 8:18 am

I made an inquiry yesterday, waiting for a response.

EDIT: I was just made aware of a PM to silky7 about this.

nickscarcare · Post by **nickscarcare** » Thu Feb 04, 2016 9:13 am

I am sure this has something to do with the transfer to SE, never had these issues before. But keep getting told there is nothing to be done about this.

timbre4 · Post by **timbre4** » Thu Feb 04, 2016 10:41 am

I'd agree that the migration process could have brought something to the surface; but I tend to think it's something lurking within your data and not the migration itself, as this hasn't shown to be a widespread issue.

I'm sorry I don't something more at this time.

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