Multiple Email Address For Customer

[SpiritAuto]

Mitchell has allowed for multiple email addresses for a little while now and I had a customer complain they are not getting sent to both their emails. I called Mitchell CRM today and they informed me that the customer would need to go to a different site make account on it to update his email address. My question is why is it that I have his updated information.

[ricmorin]

Mitchell has allowed for multiple email addresses for a little while now and I had a customer complain they are not getting sent to both their emails. I called Mitchell CRM today and they informed me that the customer would need to go to a different site make account on it to update his email address. My question is why is it that I have his updated information and I am paying Mitchell for this CRM service does my customer have to go to a site to update their info, why can I/Mitchell not update it with the correct information I have.

I've updated emails simply by changing them in Manager. I'll try it on my own account tonight and let you know.

[SpiritAuto]

Updated my post to remove the outside it turns out it is a site they own. A CRM manager just contacted me back and verified that everything was correct on my end. It seems for some reason it doesn't update the email address.

[ricmorin]

I've added an email address to my own account. I can see the upload occurred and the new email data transferred, but my account did not get updated. Checking further.....

Noteworthy: If your customer unsubscribes at any point, adding or changing emails in Manager will have no effect. Also, multiple emails need to be separated by a semicolon, not a comma.

[SpiritAuto]

Had CRM Manager call me back to screen grabs of customers info and sending it to support as we are not sure why it is not updating.