Payments Posted As "Deposit" Instead Of Payment?

[300TIRE]

We are trying to get our numbers correct and noticed on serval occasions that Mitchell will post a payment as a "deposit" instead of posting it as what type of payment was received (I.E Check or credit card) Can someone please explain why this happens or how to change it so each individual payment posts as what it actually is?

[timbre4]

Welcome to the forum and thanks for your post.

The regulars may chime in with some additional information, here are a couple popular causes:

1. Taking payments at the Repair Order stage prior to Invoice is seen by the system as a deposit.
2. If you process payments against an Invoice balance but do not POST that invoice on the same calendar day, that is also seen by the system as a deposit.