Credit Memo And/Or Adjustment To A/R Account?

[redlandstirepros]

How do I process a Credit Memo or adjustment to an account receivable?
I need to clear a charge because I want to write it off as donation.

[Jeff @ Able Auto]

I personally would write a ticket to a negative amount and post it. It should ask if you want to post this credit to customer...yes. Then F5 the customer and apply credit to account. Others may have a better way. HTH, jeff

[dan]

In Setup, we have created a Payment Type as "Write Off". Before you post the invoice you pay the invoice by selecting "Write Off" in place of Cash, MC, VISA, ect. There is a field in the payment section for reference, we reference the GL# that represents the account you want to write it off to, ie. good will, donations, shop vehicle repair, ect. This way we always have a paper trail in batch payment history and Posted Order by Payment Type of the write off.

It sounds like that you have already posted this particular invoice to A/R. If so Able suggest the way to balance the A/R and that would work. If you need a paper trail and that invoice is still within the month, you could create the payment type, un-post that invoice and apply payment (Write Off), make note in reference field and then post with the same date you originally did. Print Posted Orders by Payment Type to see how it looks that day.

Hope this helps, Dan