NAPA ProLink Catalog Issue

[Jamiesauto]

Good Morning,

I am having an issue with integrating my Napa Prolink with my ShopKeyPro SE. I have a Prolink account for which I can view parts, pricing and order online from my desktop.
However, I cannot link it to my Shopkey. All of the info, parts store ID, my Tams number is correct.

I have been on the phone with both Mitchell and Napa Prolink techs and still we cannot find out why I can't launch Prolink directly from Shopkey.
All of my other vendors integrate with no issue. When I click on the tab in Shopkey, a blue screen comes up and says. "
Error: No valid user was found."
Techs from both Prolink and Mitchell have team viewed my computer, trying to get it going with no luck. Prolink suggests it's a Mitchell problem, Mitchell suggests it's a Prolink problem.
Any ideas? Has anyone run into this and can shed some light?

Thanks.

[timbre4]

Welcome to the forum and thanks for your post. Sorry you are experiencing difficulty with NAPA ProLink, it does work well.

Let's rule out something simple that might have been overlooked; in the Configurations -> Vendor Setup -> Setup Link option, there are several types of links listed per catalog. Please confirm that Setup NAPA ProLink Link is visible and selected. As you can see in my example below, there is also a Setup Napa link in there for the older simpler catalog interface. If you don't see that it's because that button is not turned on. If you don't see the Setup NAPA ProLink Link listed, that is the problem.

napalink.jpg (40.54 KiB) Viewed 8880 times

To make it visible, do the following:
1) Go to the program "home" or splash screen; toggle WIP button to get there.
2) Go to Configurations -> Special Maintenance -> Toggle Catalog Availability
3) Look for NAPA ProLink option and change Off to ON then click Save.

Return to Configurations -> Vendor Setup -> Setup Link option and it will appear in the list.

[Jamiesauto]

Thanks for the reply. Yes, NapaProlink has and is still toggled to "on".
Still no joy...

[timbre4]

If you go to NAPA ProLink website natively in a browser can you log in okay with those credentials? Just ruling out the simple...

[Jamiesauto]

Yes, I can log into NapaProlink with no issues. I can price, check inventory and order online.
But cannot open it through Shopkey. Frustrating...
Thanks.

[KGA]

Not sure if this will help, but when I set up our Napa prolink to shop key we had to use the Napa toggle not the Napa prolink toggle in order to have the Napa catalog work with shopkey....Good Luck!

[timbre4]

Support shared the case notes with me and it looks to me that we went through this issue pretty thoroughly to no avail. I will PM them to you if you wish.

After all this it has been suggested to uninstall/reinstall the ShopKey Management program to cure this Error - Invalid user situation.

[Jamiesauto]

Yes, they suggested that when I was on the phone with them... and when I thought we were going to do that, the woman from Mitchell support stopped and suggested I contact Napa. I guess I'll get back in touch with Mitchell and see if they can walk me through uninstalling and re installing the software and seeing if that cures it.

Thank you for all of your help and input.