FirstCall Shutting Down Manager?

timbre4 · Post by **timbre4** » Mon Apr 18, 2016 4:53 pm

Yes. It is my understanding that a serious memory leak was fixed and some further code review of the FirstCall catalog will yield an enhanced user experience in the near future.

nickscarcare · Post by **nickscarcare** » Tue Apr 19, 2016 4:47 am

I did find out that mine as far as I can tell only does it on the host pc, not the workstation.

nickscarcare · Post by **nickscarcare** » Wed Apr 20, 2016 1:12 pm

Oreilly regional rep was here and he knows about the problem, said its a Mitchell issue. He said some people it affects and some it don't. I told him I don't care who's problem it is just would be nice to get fixed.

ricmorin · Post by **ricmorin** » Wed Apr 20, 2016 1:37 pm

nickscarcare wrote:I did find out that mine as far as I can tell only does it on the host pc, not the workstation.

Mine shut down the host today. Using v7.0.7.

I simply used another vendor. One would think that OR would be aggressively working towards a fix, no matter who's to blame. It's too easy to click on another button these days.

D J · Post by **D J** » Thu Apr 21, 2016 7:46 am

For us it affects both the host and the workstations, noticed it first on the workstation.

Johnny5 · Post by **Johnny5** » Thu Apr 21, 2016 7:55 am

Just a brief update. Mitchell 1 and O'Reilly have been meeting and exploring fixes for this issue. We reviewed their catalog plugin last week doing some minor housekeeping with memory. We have both teams working on the problem and are meeting every week. There are changes to the FCO website being considered as well as additional changes to the catalog plugin. This problem is at the top of our list.

John Dwulet

D J · Post by **D J** » Thu Apr 21, 2016 8:04 am

Thanks for the update John!! You guys ROCK!!

ARS · Post by **ARS** » Thu Apr 21, 2016 9:17 am

We are having this issue as well- happened 2 times today!

mestude · Post by **mestude** » Tue Apr 26, 2016 2:29 pm

im not sure if this is still being worked on. I have run the update several times from m1files and it still shuts me down....a lot as first call is one of my first calls.

timbre4 · Post by **timbre4** » Tue Apr 26, 2016 2:31 pm

mestude wrote:im not sure if this is still being worked on. I have run the update several times from m1files and it still shuts me down....a lot as first call is one of my first calls.

It is. Johhny5's message above covers it. Some portion of the work being done is not deliverable as yet.

Johnny5 · Post by **Johnny5** » Tue Apr 26, 2016 2:45 pm

It is still being worked. During our frequent teleconferences with O'Reilly it was decided last Friday FCO will provide us a version of the catalog that has additional log gathering options. What we want to do is get that catalog version to a couple of folks having the problem in hopes that it will reveal in better detail where the problem may lie. As of right now, neither Mitchell or O'Reilly is sure if the problem is our code within the the Manager application, the catalog DLL authored by O'Reilly, or the website itself. Rest assured, there are several people across several offices that are monitoring and investigating this in earnest.

John Dwulet

Johnny5 · Post by **Johnny5** » Fri May 06, 2016 11:58 am

Hi All,

O'Reilly pushed a update to their website last night to help correct the error. The update appears to have remediated the problem.

JD

Johnny5 · Post by **Johnny5** » Fri May 06, 2016 3:12 pm

From FCO:

From: "Mike Hill"

A few weeks ago we sent communication about an intermittent Mitchell1/First Call Online issue. Some customers were experiencing a situation when looking up parts through First Call Online where the Mitchell1 software would terminate and present a message stating "Shop Stream Extensible Framework Error Has Occurred. Mitchell1 Manager Will Be Forced to Close". The problem was caused by a security update to Flash which unknowingly impacted First Call Online.

Changes were made by the development team which removed Flash from First Call Online. I am happy to announce that after a late night deploy, the Mitchell1/FCO Shop Stream issue has been resolved.

We apologize for the inconvenience and appreciate your patience while the problem was being resolved.

Please share this information with your customers during your weekly sales calls. As always if you have customers requiring further assistance please contact the Professional System Team.

Thanks,
Mike Hill
O'Reilly Auto Parts
Professional Systems Manager

Sauvageaus · Post by **Sauvageaus** » Mon May 09, 2016 5:49 am

Do We need to do any downloading/updating of anything or being they fixed their FCO site it should work?

Silky7 · Post by **Silky7** » Mon May 09, 2016 7:22 am

Sauvageaus wrote:Do We need to do any downloading/updating of anything or being they fixed their FCO site it should work?

The fix was done on the web site, so the only action that might be needed is clearing your browser cache to make sure you're loading the newest version of the site. Though this won't be the case for most users.

nickscarcare · Post by **nickscarcare** » Mon May 09, 2016 11:10 am

I called Oreilly tech line and so far (knock on wood) it has fixed it on this end here.

FirstCall Shutting Down Manager?

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