Parts Ordered - Parts Needed List Not Updating?

[Gary R]

In 5.9, we would place an online order, and the the parts would no longer be visible on the P.O. unless we checked the "Show All Parts" box. This helped us to know that the parts were indeed ordered. In 6.4, the parts remain listed in the P.O. after placing the order so there is no visible cue that the parts were already ordered.

[timbre4]

Gary - Do you have Manager SE or Manager Plus SE?

[Gary R]

Manager Plus SE ver. 6.4.612.3

[timbre4]

Gary - Is this with some of your vendors or all of them? Which vendors? Thanks

[Gary R]

Tim,

99% of the time I use NAPA Prolink to order parts. I will try another vendor tomorrow and let you know what happens.

P.S. I agree with Rich in that I often loose work because our Gremlin needs to look at a ticket while I am trying to complete the ticket for a waiting customer.

[Gary R]

Tim,

I placed an order this morning with an Activant vendor and the parts disappeared from the P.O. as it normally did in 5.9. I think you are on to the cause. I also tried the AC Delco version and that also worked as expected. The issue seems to be limited to ProLink. What do I do now?

Gary

[timbre4]

Let me take that specific information back to see what is known or what can be done.

[wades66]

We are having trouble figuring out if we have ordered a part or not. We have to call O'Reilly's and ask if the part order was sent. How can we visibly see if the part has been ordered?

[Honest Engine]

This has been a consistent concern of mine for the past couple of years. I've mentioned it on this forum on a couple of different occasions, and I've been assured that it's being addressed.

However, on the list of things that are being fixed on the new release, I see that it's not mentioned.

At least once a week, and usually more often than that, we either order something twice, or don't order something at all, because the software does NOT tell us whether something has been ordered. We can click the parts ordering button, and it will show the same brake rotor or spark plug in the order list.

We also sometimes end up calling our vendors to see if an order was placed or not, because the software will not tell us, short of buying an add-on module to use PO's, a function that we don't really have any other use for in our small repair shop.

It's disheartening that I've waited patiently and been told that the "powers that be" are working on it, but nothing ever happens on that front. It's a major, major frustration in my shop.