ProPack INV Missing Shop Logo Or Phone #s?

[salineauto]

Sometimes the Shop Logo does not print on ProPack invoices as well as Phone numbers. We use the modern invoice. Does propack only print certain phone numbers or does it print them only if they are checked in Mitchell? Does the Shop Logo have to be a certain size? Perhaps it is a size too big and depending on customer names or various heading information it puts the logo "behind" the page? Any ideas.

[MRISICH]

Hi Saline Auto,

Frank tells me he spoke to you and you’re all set. Thank you for reaching out to us, and if you need anything else, please let us know.

[salineauto]

Thank you. All set.

[Sharon]

How can I get my logo to print on the invoice (the way it always was set up to do in previous versions)?

Any help would be appreciated !

Sharon

[MRISICH]

How can I get my logo to print on the invoice (the way it always was set up to do in previous versions)?

Any help would be appreciated !

Sharon

Hi Sharon,

Thanks for reaching out to us. It sounds like a setting is off somewhere. I would suggest maybe reviewing our Report Pro training video (https://www.youtube.com/watch?v=8cavnIjm-rQ) or contacting our Support Team (http://boltontechnology.com/support-team/). This should definitely get you back in action.

Please let us know if you need anything else.

[Sharon]

THIS WAS ALWAYS ABLE TO BE DONE WITHOUT A PURCHASED ADD-ON PACKAGE... I do not use 'bolt on technology' .

This was always part of the Shop Key/Mitchell program?

Can anyone help who is not with Bolt On Technology?

Sharon

[timbre4]

Sharon,

You posted in a ProPack - Report Pro thread, therefore you got a Bolt-On ProPack response.

If you had a previous SE Invoice template display the logo, it should still be doing so. If it has stopped displaying we should review:
1) What version of SE are you using?
2) Which INV template are you using? (in Reports/Printers is it still selected?)
3) Is your logo file still in the correct location for SE to find and insert it?

The documentation to setting up shop logo is here: http://www.managerhelp.buymitchell1.net ... omLogo.pdf

[Sharon]

sorry, my mistake on this. Bolt on Technology is not Mitchell.

Sharon

[timbre4]

No worries, we can help. Did the previous post make sense? We just need to isolate what changed if the logo was appearing before.