Invoice Without Breakdown?

[motley06]

Is there any invoice available that does not break down parts and labor? Just gives a total $ amount for the job performed? If not, can I request one to be made?

[Auto Repair Coach]

Is this what you are looking for? See attached.
If so, go to Report Pro-Customize-Invoice-Body and choose these settings. See attached.

Let me know!

Happy New Year!

[motley06]

Just might be! I'll double check tomorrow when I get to work. Thanks!

[Auto Repair Coach]

Great!

Let me know!

[Johnny5]

You may also want to check the Manager SE option to use 'INV Lump Sum' found under Configuration, Reports Printers

[motley06]

Looks like that's exactly what we needed. Getting the OK for a $500 repair, then complaints about how much the parts cost was getting old. Thanks again

[Pauls Automotive]

Looks like that's exactly what we needed. Getting the OK for a $500 repair, then complaints about how much the parts cost was getting old. Thanks again

I am curious......how are you able to give a lump sum estimate for repairs and the customer not ask about the cost of parts and labor. Everyone around here always asks for the breakdown. Also if they do ask how do you handle that?

[Auto Repair Coach]

The settings given above can be reversed to print out another copy if needed.

[motley06]

Looks like that's exactly what we needed. Getting the OK for a $500 repair, then complaints about how much the parts cost was getting old. Thanks again

I am curious......how are you able to give a lump sum estimate for repairs and the customer not ask about the cost of parts and labor. Everyone around here always asks for the breakdown. Also if they do ask how do you handle that?

Well, we usually give 1 price for everything, so it goes something like this:
Paul, while we were doing your oil change, the tech noticed your cv axle was leaking. He also did the MPI we talked about and found your front brakes are just about metal to metal and you're also due for a brake fluid exchange and a fuel induction service. We can get all that done and have you ready to go by tomorrow afternoon for only $1,214.38. Do you need a ride or transportation while we do it?"

From there, if they start asking prices, it's usually for each individual item and we can break it down. If they press for parts pricing, we give it to them. It doesn't happen often though. I've used repair pal to justify my prices sometimes. Also bring up quality vs price for the parts.

[Auto Repair Coach]

Nice approach.

Does my suggestion work for you?

[Pauls Automotive]

Looks like that's exactly what we needed. Getting the OK for a $500 repair, then complaints about how much the parts cost was getting old. Thanks again

I am curious......how are you able to give a lump sum estimate for repairs and the customer not ask about the cost of parts and labor. Everyone around here always asks for the breakdown. Also if they do ask how do you handle that?

Well, we usually give 1 price for everything, so it goes something like this:
Paul, while we were doing your oil change, the tech noticed your cv axle was leaking. He also did the MPI we talked about and found your front brakes are just about metal to metal and you're also due for a brake fluid exchange and a fuel induction service. We can get all that done and have you ready to go by tomorrow afternoon for only $1,214.38. Do you need a ride or transportation while we do it?"

From there, if they start asking prices, it's usually for each individual item and we can break it down. If they press for parts pricing, we give it to them. It doesn't happen often though. I've used repair pal to justify my prices sometimes. Also bring up quality vs price for the parts.

Thanks Motley06. In reality that is how we do it also. I just never considered handing them an invoice without detailed parts and labor costs. Do you get any resistance to that?

[ricmorin]

There are rules in some states regarding how invoices are laid out. This would be unlawful in NH but perfectly OK in Texas.

[motley06]

Nice approach.

Does my suggestion work for you?

Yessir, thanks!

[motley06]

I am curious......how are you able to give a lump sum estimate for repairs and the customer not ask about the cost of parts and labor. Everyone around here always asks for the breakdown. Also if they do ask how do you handle that?

Well, we usually give 1 price for everything, so it goes something like this:
Paul, while we were doing your oil change, the tech noticed your cv axle was leaking. He also did the MPI we talked about and found your front brakes are just about metal to metal and you're also due for a brake fluid exchange and a fuel induction service. We can get all that done and have you ready to go by tomorrow afternoon for only $1,214.38. Do you need a ride or transportation while we do it?"

From there, if they start asking prices, it's usually for each individual item and we can break it down. If they press for parts pricing, we give it to them. It doesn't happen often though. I've used repair pal to justify my prices sometimes. Also bring up quality vs price for the parts.

Thanks Motley06. In reality that is how we do it also. I just never considered handing them an invoice without detailed parts and labor costs. Do you get any resistance to that?

Never, not once. If we ever do, I'd probably handle it exactly the same. Or I'd tell them what they want to hear. Not to say I'd lie, but what difference does it make if they were OK with the total?

[Auto Repair Coach]

Thanks.
Keep up the good work!