Warranty Claims; difference between remove and adjust option

[M1EnterpriseTech]

When you open a Warranty Claim you will notice on the ribbon there is a "Remove" option.

Please be advised that selecting "Remove" WILL NOT delete an item as a warranty, because once it is processed as a warranty moving forward it will be considered a warranty.

What this does is allow you to remove the highlighted line item from the Warranty Claim and will send it back to "Pending Claims". You cannot delete an item from a Warranty Claim.

If your supplier is not going to give you a credit for the Warranty Claim you will use the Adjustment option on the ribbon. This will create an entry in the general ledger as a Warranty Claim Adjustment.


If you need to make an adjustment to the pricing of an individual line item on a warranty claim ( labor or material) these entries will either the labor warranty or material warranty ledger accounts.


When you get a credit from the supplier for a warranty, you will want to change the warranty claim number to the credit invoice number. This is very helpful for the people or persons who are doing the

reconciliations to the payables. To do this, simply click the Claim Number option on the ribbon and change from the Warranty Claim number to the Credit number.