No cost - no text

Rich · Post by **Rich** » Tue Feb 23, 2021 11:32 am

I like to document things. Maybe to much. That includes things like a customer just came in, we scanned his CEL quick, I documented the code and gave him a copy. He will be in next week to "dig deeper". But every time I do this the customer gets a thank you text. That's not a big deal over all. But just wondering if there is a way to make it stop that I missed.

brianp87 · Post by **brianp87** » Tue Feb 23, 2021 12:28 pm

You have to remove them from crm .

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Rich · Post by **Rich** » Tue Feb 23, 2021 12:47 pm

I was hoping that wasn't the case. Thinking you are 100% correct.

ricmorin · Post by **ricmorin** » Tue Feb 23, 2021 2:34 pm

What I do in these cases is leave the RO open. Document all you want but don't close it if they are coming back.

Rich · Post by **Rich** » Wed Feb 24, 2021 4:56 am

I have tried this in the past. But It seems when I do it they don't come back for some reason. I will just keep doing it. No one has complained about it. For me the documentation is more important than the inconvenience of sending an unneeded text.

brianp87 · Post by **brianp87** » Wed Feb 24, 2021 8:48 am

Rich wrote: ↑
Tue Feb 23, 2021 12:47 pm
I was hoping that wasn't the case. Thinking you are 100% correct.

I dont see anyway around it.

No cost - no text

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