New Text Notifications?

[sbebenelli]

Our texting is active today. We are not open on Saturdays but I had to stop by the shop to get something so I played with it using my own # to understand how it works.

I don't quite understand how I know if there is a new text without having to manually look. There is a check box in settings to get text notification that I have checked. Is there a way to know when there is a new text?

[ricmorin]

I don't have mine set up yet, but there is a column on the WIP called 'Messages'.

[sbebenelli]

I don't have mine set up yet, but there is a column on the WIP called 'Messages'.

Yes but it does not show that there are new messages. Do I have to click on the message button to check for new one's? I'd like to see the button act like the recall button and show how many new messages are there.

[Silky7]

I think you'll benefit from re-positioning the Messages column in the WIP. It's new, so it's probably all the way to the right for you currently (we don't like to force WIP column ordering when we add new ones). Move it somewhere in the field of view, then it'll look like this when you have a new text from a customer:

2018-10-01 15_52_31-Mitchell 1 TeamWorks SE.png (29.92 KiB) Viewed 8660 times

You'll notice the button to send a text switches to an Open Text button when you select a record with a new message waiting. Hopefully that helps.

*EDIT* If you have that column in view, and it's never showing an indicator when there are unread messages, please give support a call. That column should show the above indicator within 30 seconds of receiving a message that is not read.

[sbebenelli]

I don't have mine set up yet, but there is a column on the WIP called 'Messages'.

Somehow I misread what you said. I thought you said there was a button . You are correct this is what I was looking for, I needed to adjust it over to where I could see it. Thank you!

[sbebenelli]

I think you'll benefit from re-positioning the Messages column in the WIP. It's new, so it's probably all the way to the right for you currently (we don't like to force WIP column ordering when we add new ones). Move it somewhere in the field of view, then it'll look like this when you have a new text from a customer:

2018-10-01 15_52_31-Mitchell 1 TeamWorks SE.png

You'll notice the button to send a text switches to an Open Text button when you select a record with a new message waiting. Hopefully that helps.

*EDIT* If you have that column in view, and it's never showing an indicator when there are unread messages, please give support a call. That column should show the above indicator within 30 seconds of receiving a message that is not read.

Thank you! Somehow I did not notice the new column. Ric tried explaining it to me and I misread what he said.