Warranty Or Promo?

[Armor]

Hey, still trying to figure out all the ins and outs of the program. Does anyone have any input on what to do with R/O, invoices that are warranty? We have manager plus se and sometimes we have work order's that we need to charge to inventory or want to charge to promo or advertising. I know I can do it in quick books but it will still show as owing in mitchell. Any advice?

[Rich]

What I do, is run the invoice, mark "payment type" as charge (if money due) or check (if 'paid' in full), in the "check/refernace #" I enter a description. Wrote off, Promo, Labor claim.

So if a customer was to win a free oil change. I would enter payment type as "check" (they don't owe any money) in the check # i would add "radio winner". for a labor claim in the payment type i enter charge (money still owned) and in the check # I would write in Laborclaim. I track the labor claims on my desk on the good old Yellow legal pad of paper. (i don't trust computers)

[Armor]

Ok I get that. It would work for the promo stuff because it would close it off. And than do you just go into quickbooks and charge to promo there?

But on warranty if you charge it , it will still show that the customer has a balance, how do you get rid of that ever?

[Rich]

I do not use quickbooks.

What I do to clear the charge to the customer is this.....when the credit comes for the parts I apply a payment, check - part paid. When (if) I get labor credit i do a payment check - labor paid. That clears the charges.

[Armor]

Oh ok, sorry my mistake I should have specified that my question was on in house warranty stuff. Like if one of my techs made a mistake and we had to cover labor ourselves. I like to make sure I have it all documented and sometimes the tech that did the work is not always avail or at work and once in a while I need to pay another tech to fix it, so I need to bill out

[timbre4]

You can create an internal account with it's own GL Code to track this or use the existing Warranty payment type if it is still in your Payment Types drop list.

The work is "paid" by this account although no monies received. It will be necessary to subtract anything under this account from daily cash.

Another school of though is the zero dollar approach; I'll leave it to shops to discuss that.

[Armor]

[quote="timbre4"]You can create an internal account with it's own GL Code to track this or use the existing Warranty payment type if it is still in your Payment Types drop list.

Ok so I set this up in mitchell with the codes that were in quick books for warranty, promo etc. But when I pay the invoice as warranty payment , synced it . In quick books its in my funds to be deposited into bank?? Why would it go there? I'm guessing I have done something wrong, I have doubled checked that all my GL codes are correct.

[timbre4]

It will be necessary to subtract anything under this account from daily cash.

You will have to adjust QuickBooks somehow; perhaps one of the other users here can explain how they do it.

[steven kiser]

Being a shop owner that really isn't deep into the "bookkeeping" end of the business but the one that deals with all this stuff so I take the easy way of zeroing out. I don't back charge but I want to track hours and as far as that I e/mail myself a work order # plus tech info and hours and file it in an envelope I created. I know there are most likely easier ways but this works for me.

[Jeff @ Able Auto]

I have a "cash" drawer set up in Quikbooks. This type of payment goes in to the cash drawer and is disbursed from there. It shows cash in, cash out and all is balanced.