'Device not ready' backup error

[sandtauto]

Hello.

I replaced the computer that houses our Mitchell software and I'm having a strange error on exit/backup. The PC is running Win10 x64. First, it appears that some config file is not being updated as the "Exit manager? - Don't ask this again" prompt will not remember my choice (yes). Second, after the backup process is complete I receive an error box that states "Backup - The device is not ready.". All of my invoices are being saved, so there is no issue in that regard.

Is there any way to correct this issue? Here is a screenshot of the error message in case I wasn't clear:

Teamworks_Error.png (21.87 KiB) Viewed 1533 times

Thank you,

Nick

[timbre4]

Welcome to the forum and thanks for posting.

As for the Exit Manager (?) selection not being remembered, close all of the workstations except one. Make the selection, then re-start the workstations and your choice should stick.

On the Backup path, what drive is it pointed to? (has this been changed) Seems like a USB flash drive that's not in the slot.