ATD Tire Catalog

[scarruther1]

ATD (American Tire Distributors) is coming to town! Does anyone use their catalog in SE 6.4?

[crmeyers]

I wasn't aware of any ATD catalog that interfaces with SE. We used their stand-alone website. Maybe Tim can shed some light...

[timbre4]

Discussions continue, there is a tire catalog interface in Enterprise now but not Manager SE as yet.

[fortknoxx]

ATD (American Tire Distributors) is coming to town! Does anyone use their catalog in SE 6.4?

our atd just opened today, I am on my third call to them today.
1st call on automated hold for too long. 3 + min
2 nd call answered before 3 minutes
3rd call, just hung up 4+ min on hold.

I am not impressed, I am use to being waited on asap, not on eternal hold. How long is a minute? depends on which side of the bathroom door you are on.

[steven kiser]

tina mentioned being put on hold. not a real biggie for me, as well as an answering machine. however, i'm guilty of both as well. when i put someone on hold i try to have someone else grab it asap or i jump back to them just top let them know i'm still trying to get to them. that's all i need when i'm on hold. like tina, if i wait to long i hang up. i had a supplier call me back after i had hung up and * me out for doing so. he told me that hanging up and calling back really made his job difficult. told him that with his attitude he would have one less person to put on hold. i then asked him what was 6 inches long, goes limp in your hand, then i hung up. a few months later i got a call from that company and was asked why i stopped calling for parts. i told him that so and so told me how i should stay on hold and how i made his life more difficult, i didn't want to offend him so i found another supplier that wanted to speak to me. just a bit of a warning here on tire super stores. on occasion the tires they sell aren't the same quality of the ones from the wholesaler and you will not get the same customer care from them. i have a few in my area and at first i was s bit upset because of the loss of tire sales. then after a while, repairing all the damage these people do i was thrilled. in my opinion supporting these places is like lending someone money so they can continue to play cards at the table you're at.

[crmeyers]

ATD (American Tire Distributors) is coming to town! Does anyone use their catalog in SE 6.4?

our atd just opened today, I am on my third call to them today.
1st call on automated hold for too long. 3 + min
2 nd call answered before 3 minutes
3rd call, just hung up 4+ min on hold.

I am not impressed, I am use to being waited on asap, not on eternal hold. How long is a minute? depends on which side of the bathroom door you are on.

I order nothing over the phone from ATD...all done online...fast, efficient, no mistakes...I'm a completely satisfied with their service here. Their warehouse in Norfolk is primarily set up for online ordering. Their phone staff is very small, and they have other responsibilities to deal with other than the phone, so if your old school and have to call - good luck. More information than you could ever ask for is available online, and their delivery times are spot-on. So there's rarely ever a need for a phone call. If I run into problems, I always call my rep, and he helps me.

[nickscarcare]

I have been using atd online, and I love it. No problems, print out the confirmation and your order always arrives the next day. Only had to call during the set up time, and that wasn't bad here.