Security Alert
Mitchell 1 has been contacted by a small number of Mitchell 1 Manager SE and ShopKey Shop Management SE customers who have reported that unauthorized third parties claiming to be Mitchell 1 technical support have requested access to their shop computers via an on-screen message.
These unauthorized third parties are exploiting a vulnerability in the remote-access feature of Windows operating systems. Remote desktop is disabled by default in Windows and is only included in the Professional, Business, or Ultimate versions. Windows home editions do not have remote desktop. Be advised that unless you have called Mitchell 1 technical support and are talking with a support agent, we will NEVER request access to your shop computer.
If you should receive the message shown in blue,
- CANCEL.jpg (16 KiB) Viewed 3644 times
1.Click “Cancel” within 30 seconds to deny the request to gain access to your computer.
2.Contact Mitchell 1 technical support to share the details with us at 888-724-6742, option 4.
As Mitchell 1 works to eradicate this threat, we recommend that you disable the remote-access feature of Windows if it’s included in your version of Windows. Click http://mitchell1.com/knowledgebase/news.php?id=13 for instructions. Please be aware that Mitchell 1 does periodically provide software updates using an automated installer. In those cases, it is OK to accept the request to run the update. The approved Mitchell 1 updater dialog box looks like this:
- OKUPDATE.jpg (24.64 KiB) Viewed 3644 times
Thank you,
Mitchell 1 and ShopKey Support Team