Counter Sale Printing Jumbled?

Rich · Post by **Rich** » Mon Jan 12, 2015 11:43 am

We seldom use "counter tickets". Just did a quick in and out weld job on a snowmobile trailer. The receipt is printed like I am using a DOT matrix printer with a stuck "thingie". Most of the print is missing the top 25% of the line. Any having this issue??

ricmorin · Post by **ricmorin** » Tue Jan 13, 2015 3:07 pm

I wish I could help, but we don't use those. Can you duplicate the issue or is this a one-timer?

Rich · Post by **Rich** » Wed Jan 14, 2015 5:00 am

I have the "print to screen" up on my monitor. It shows the issue already, and the print is messed up.

And being I do more photography than screen shot to PDF to resize to Attachments here is a handy link to photos of the issue. (sorry, i do really need to get into the 2010s)

https://www.flickr.com/photos/haysphotography/

Silky7 · Post by **Silky7** » Wed Jan 14, 2015 9:35 am

Rich,

The bottom right corner in little print should be a file name and date. It will probably read something like "CSA Mitchell Repair Information Company, LLC 08.06.11"

Can you read it on yours?

Rich · Post by **Rich** » Wed Jan 14, 2015 10:27 am

Silky7 · Post by **Silky7** » Wed Jan 14, 2015 11:41 am

Thanks, the version looks fine here.

We've seen some unusual nuances with certain printers. If you would:

Try going into your Printers (Start > Devices and Printers on Windows 7)
Temporarily set your default printer to the XPS Document writer by right clicking and Set as default printer.

Check your print preview again by going to File > Preview, see if it changes anything. If you try to print normally you'll be prompted to name and save the file, which you can also do, but just checking the preview should be sufficient.

Rich · Post by **Rich** » Wed Jan 14, 2015 12:00 pm

Doing as you say above it appears fine.

We don't do these often, just wanted too be sure we weren't having an issue

Silky7 · Post by **Silky7** » Wed Jan 14, 2015 12:53 pm

It's a printer driver issue then. Some day when you're feeling up to it, poke around the manufacturer's site for an updated driver. Or leave it be, and print to XPS document writer first, then to the printer from there if you don't think it's worth the time.

Rich · Post by **Rich** » Wed Jan 14, 2015 2:13 pm

Thank you. I will see about doing it friday morning. then if I completely crash the system I can just go ice fishing. Gonna be in the 30's. T-shirt weather.

VenemaService · Post by **VenemaService** » Tue Mar 03, 2015 4:27 am

We have the same thing going on. Even when you print to screen first, it shows it all jumbled and mashed on the screen. Maybe its a Michigan thing?

Rich · Post by **Rich** » Tue Mar 03, 2015 5:56 am

It may be. i got on line and looked for a driver update and there isnt one. I just run any "counter ticket" as a invoice without any labor. Maybe the 30 days of sub zero weather in February is raising trouble??

Johnny5 · Post by **Johnny5** » Tue Mar 03, 2015 9:51 am

Check you email

PEARWICK · Post by **PEARWICK** » Fri Mar 06, 2015 9:39 am

Since we updated our system, we too are experiencing jumbled invoices. We print to screen first and even this is jumbled so I don't think it is a printer upgrade driver.

Silky7 · Post by **Silky7** » Fri Mar 06, 2015 10:24 am

I know this sounds odd, but the print driver IS used in rendering the preview as well. Could you try as noted above and set the printer to XPS Document writer?

PEARWICK · Post by **PEARWICK** » Wed Mar 18, 2015 12:28 pm

on the bottom left corner the numbers are 11.11.14
Is this the problem? I changed it to print xps as default and nothing changed. thanks Wendy

tiremart&auto · Post by **tiremart&auto** » Thu Apr 07, 2016 11:41 am

Has anyone solved this problem I too am experiencing an issue after the new update and a new pc never had problem before was told several times on phone it was a driver issue they have remote tried different drivers and printer has been uninstalled and reinstalled several times and still no answers any help would be great thanks

Rich · Post by **Rich** » Thu Apr 07, 2016 12:23 pm

File, print set up, counter sale.

Under Select Priner....set it to "Microsoft XPS Document Writer"

This fixed my issue

Silky7 · Post by **Silky7** » Thu Apr 07, 2016 12:32 pm

tiremart&auto wrote:Has anyone solved this problem I too am experiencing an issue after the new update and a new pc never had problem before was told several times on phone it was a driver issue they have remote tried different drivers and printer has been uninstalled and reinstalled several times and still no answers any help would be great thanks

Hello and Welcome to the Forum.

After reviewing your support recording, it appears you have your Windows DPI set higher than standard. Not all applications will scale perfectly with non-standard DPI (font size) settings. When you have time for a reboot, try changing that to see if it helps.

1. Right click on an open area of the Windows Desktop and go to Screen Resolution.
2. On the new screen that opens, click on the link for Make text and other items larger or smaller.
3. Set it to Medium (125%).

Try the print again after rebooting.

Counter Sale Printing Jumbled?

Counter Sale Printing Jumbled?

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