ProDemand: Enter a Tip?

[nickscarcare]

How do I leave feedback or tips on what other people have done to make a job easier. Working on blower motor 09 Nissan Rogue, not bad job with some helpful tips. Did it in 45 minutes.

[Silky7]

We'd love for you to leave any tips you have. In ProDemand, select the SureTrack Community module, and you'll see the Enter a Tip option there.

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[Jeff @ Able Auto]

Silky I just went into Sure Track to check out your instructions. When I click the Enter A Tip tab all I get is an empty white box. Cant click into it..cant get it to open to add anything.

[Silky7]

Jeff,

You should have been prompted to sign in to your individual account. SureTrack access in ProDemand doesn't actually use the same Username/Password combination as just logging into ProDemand. We're working on a set of instructions on how to get that going today, and hope to have that for you next week. (Might sound complicated, but think of it as a forum nested inside ProDemand).

I'm guessing you were not seeing the login prompt, so you might want to give us a call when you have the opportunity to make sure you have the individual account setup and can log into it.

[Jeff @ Able Auto]

Ok..se now what ya mean. Forgot about the individual thing..took me a min to remember the user and password.

[Silky7]

As promised, here's a link to the article explaining how to create an individual account if needed. https://kb.mitchell1.com/articles/id-991

[sbebenelli]

I need to educate myself with Suretrack. I never have spent anytime with it and when I do go to it I do not understand how to search for answers. I do have an individual account setup and that all works ok. Where do these tips end up? In ProDemand or in Suretrack? Are the tips I see in ProDemand from the old system or are they carrying over from Suretrack?

How do I search for help in Suretrack? I have never been able to figure that out. All I see is the latest activity tab with the latest posts but I never have been able to figure out how you search.

[Nick T]

I need to educate myself with Suretrack. I never have spent anytime with it and when I do go to it I do not understand how to search for answers. I do have an individual account setup and that all works ok. Where do these tips end up? In ProDemand or in Suretrack? Are the tips I see in ProDemand from the old system or are they carrying over from Suretrack?

How do I search for help in Suretrack? I have never been able to figure that out. All I see is the latest activity tab with the latest posts but I never have been able to figure out how you search.

Here is a link to the SureTrack Community FAQ page - http://mitchell1.com/support/suretrack-faqs/

The tips from the SureTrack Community show up in 1Search results. Also when a community asks a question and subsequently closes it with a fix, these fixes should be available in 1Search as well. The tips you see in repair content are ones from the old OnDemand/ShopKey system and cannot be replied to or rated. There isn't a separate search in the community module so you can't search the open questions at this time. We are looking into adding that at some point.